Tradition & Luxury, united at the Weinplatz
1. Scope
These Terms and Conditions apply to orders placed by customers with QUAGLIA ZÜRICH AG by telephone, email or via other communication platforms.
2. Conclusion of Contract
An order becomes binding as soon as it is placed by the customer.
The seller is entitled to accept the customer's offer within 14 days. Acceptance takes place either by dispatching the ordered goods or by handing them over personally in the store.
3. Prices and Payment
All prices are stated in Swiss francs (CHF) and include VAT.
Payment is made in advance or by credit card.
4. Delivery
Deliveries within Switzerland are made by post, other shipping providers or by personal handover in the store.
Delivery generally takes 2–3 business days from the date of dispatch. If an item is unavailable, we will inform the customer immediately.
5. Returns
Ordered items may be returned within 30 days at the customer's own expense and risk.
Items must be unworn, undamaged and returned with their original tags attached.
6. Altered or Individually Tailored Items
Altered or individually tailored items cannot be exchanged or returned.
7. Warranty and Notice of Defects
We guarantee that the goods delivered are free from defects.
The customer is required to inspect the delivered products as soon as reasonably possible in the normal course of business and to notify the seller's customer service team (QUAGLIA Zurich Team) immediately of any defects discovered.
If the customer fails to do so, the products shall be deemed accepted. In any event, the products shall be considered accepted if the customer does not submit a notice of defects to the seller's customer service team within 8 days of delivery.
Our liability is limited to cases of intent and gross negligence.
8. Data Protection
Personal data is used exclusively for processing the order and will not be disclosed to third parties.
Final Provisions
Swiss law applies. The place of jurisdiction is Zurich.